Mayatech OmniConnectMy Profile
Update your contact details or change your password.
Personal / Account Details
Update your display name, email and phone number.
Change Password
Use your current password to set a new one.
My Complaints
Raise a new CCTV service complaint and track its latest status here.
My Service Requests
Only complaints registered under your customer account are shown.
| Call ID | Site | Complaint | Assigned Engineer | Expected Attendance | Last Updated | Status | Call Report |
|---|
Service Desk Overview
Track CCTV service calls, technician workload and resolution status.
New Service Calls
Latest logged calls and current status
| Call ID | Site / BA | Issue | Priority | Assigned To | Status | Logged |
|---|
Calls by Status
Current workload distribution
Priority Queue
High-priority calls needing attention
Call Register
Search, filter, update and review all service calls.
Showing 0 calls
| Call ID | Site / BA | Issue | Priority | Assigned To | Status | Logged |
|---|
Admin Setup
Manage site directory, service engineers and complaint categories.
Site Management
Add sites to the BOQ directory.
Service Engineer Management
Maintain the engineer list used for call assignment and the engineer portal.
Customer Account Management
Customers can log complaints for one linked site and track status.
Manager Account Management
Managers can manage calls and assign engineers, but cannot create or manage sites, users, or engineers.
Complaint Categories
Configure the categories shown when a new call is logged.
Admin Data Tools
Export a backup before making major changes. Import merges a previously downloaded JSON backup.
Service Engineer Portal
View calls assigned by the admin and update visit progress.
| Call ID | Site / BA | Complaint | Priority | Target Visit | Status | Action |
|---|
Log a New Service Call
Capture the complaint, site details, ownership and follow-up.
Site Directory
Sites imported from the BOQ.
Reports & Export
Filter service calls, review the result, then download it.
Filters
Choose what belongs in this report.
Service call report
Generate a report to see matching calls.
| Call ID | Logged | Site | Category | Priority | Engineer | Status | Last updated | Detail |
|---|
Downloads
Files for this report, or a copy of all data. Passwords are never included.
This report
Uses the filters above.
All data
Every record you can access, not only this report.
Clear calls
Deletes the service calls you can access. Download a backup first.